Frequently asked questions
How can we help you
How does customization work?
It’s simple. You pick a product. You make your own design or tell us how you want it to look (logo, colors, graphics etc). We can create designs for you to review. We collaborate on the designs until you’re happy with one. With your approval, we start producing your order.
Can I create my own design?
Definitely! For best results, we prefer to receive vector files in the following formats: .AI, .EPS, or .PDF.
Our team will then work with you to make any adjustments that may be needed.
How long does it take to complete an order?
Custom orders depend on the quantity of the item purchased. Generally speaking, custom orders take roughly 1-2 weeks after art approval and payment.
How soon can I receive my order once it is manufactured?
We are experts in international shipping and work with all major carriers. Typically shipments to anywhere in continental Europe takes 1-2 days, anywhere in USA and Canada takes about 2-4 days once the order is shipped.
What should I do if there is a problem with my custom order?
We stand behind every product we make, and if we fall short on quality or delivery, we’ll make it right, guaranteed.
Can I get a sample of my product or design?
We offer free random samples so you can experience our product quality firsthand. Additionally, we can create a pre-production sample featuring your design before you place a full order. There is a €50 fee for this service, it is automatically refunded with your full order of that product.
What is your return policy?
We custom manufacture all our products inhouse. Unfortunately, we do not accept returns/exchanges on custom products.